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Frequently Asked Questions

If you have a question, the answer is probably here. If not, feel free to contact us.

Orders & Payment

What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, Amex), Apple Pay, and PayPal.

Can I modify or cancel my order?

Orders are processed quickly. If your order has already been handled by our team, changes cannot be guaranteed. If you wish to modify or cancel, please contact us within 2 hours of your purchase at hello@yalomaswim.com and include your order number.

Delivery

What are the delivery times?

Orders are shipped within 2 to 4 business days (excluding weekends and public holidays). Delivery times vary depending on your country:

  • 2 to 5 business days
  • 3 to 7 business days
  • 6 to 12 business days

Do you ship internationally?

Yes, we deliver worldwide. Shipping fees and delivery times will be calculated at checkout. We use DHL and other carriers for our international shipments, ensuring full tracking with signature upon delivery to avoid any loss or theft.

Returns & Exchanges

Can I return an item?

Yes, you have 14 days after receipt to make a return. Items must be unworn, unwashed, undamaged, and unstained (no deodorant marks or perfume odors), with original tags attached, hygienic protection still in place, and the protective pouch also returned. Without all these conditions met, Yaloma Swim reserves the right to refuse the refund.

Are return shipping costs my responsibility?

Yes, except in the case of an error on our part or a defective product (please attach a photo and video of the visible defect to our customer service: return@yalomaswim.com). In this case, return shipping costs are covered by us for mainland France only.

Are customs fees my responsibility?

Yes, customs fees (outside the EU) are the responsibility of the buyer.

Can I exchange a size?

Since our collection is limited, the size you wish to exchange may no longer be available by the time we receive your return. In this case, we will issue a refund once the item has been received and meets our return conditions. You can then place a new order with the desired size/color. Please contact our customer service at: return@yalomaswim.com.

Sizes & Care

How to choose the right size?

Check our size guide available on each product page. If you’re unsure, contact us via Instagram @yaloma_swim or by email: hello@yalomaswim.com

How do I care for my Yaloma Swim swimsuit during holidays?

After each swim in chlorinated or salt water, always wash your swimsuit by hand in clear, cold water with a little Marseille soap, without rubbing or wringing it out. Do not soak the swimsuit with detergents, do not wring, do not iron, do not dry clean, and do not use bleach or any other chemical products. Dry your swimsuit in the open air, preferably in the shade, to best preserve its color.

How should I care for my Yaloma Swim swimsuit after the holidays?

  • Wash it in the machine at a maximum of 30°C on a delicate cycle, inside out and in a laundry bag, using a gentle detergent. No tumble dryer!
  • Let your swimsuit air dry, away from any direct heat source, before storing it in its organic cotton pouch.

And what about light colors, how does it work?

  • Our light-colored swimsuits are even more delicate to care for. Due to their shades, they may "hold on" to a few grains of sand in some areas. Don’t worry, this will come out in the wash! Nevertheless, avoid rolling entirely in the sand if you want to preserve the longevity of the product.
  • Please note: our swimsuits are not guaranteed against snags and friction on rough surfaces, even if our fabric is the most resistant on the market! Be cautious with rocks, pebbles, and excessive rubbing.

Ethics & Manufacturing

Where are your swimsuits made?

They are designed and sketched in France, and manufactured in Indonesia, in Bali, in certified local workshops chosen for their expertise, ethics, reliability, and respectful working conditions.

Is your brand eco-friendly?

Yes, all our products are made from 80% recycled material, as well as all our packaging. At Yaloma Swim, we prioritize Italian Carvico fabric, known for its eco-friendliness and durability, with a silky finish that is comfortable and resistant to seawater and chlorine. Finally, we deliberately produce in small quantities to preserve the environment as much as possible.

What does female empowerment mean to you?

At Yaloma Swim, it means creating pieces designed to celebrate the strength and uniqueness of every woman — beyond standards, with respect and confidence.

Contact

Free returns within mainland France

Worldwide shipping

Eco-friendly swimwear

14-day return policy

Customer support from Monday to Friday

Free returns within mainland France

Worldwide shipping

Eco-friendly swimwear

14-day return policy

Customer support from Monday to Friday