Frequently Asked Questions (FAQ)
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, Amex), Apple Pay, and PayPal.
Can I modify or cancel my order?
Orders are processed quickly. If your order has already been handled by our team, this cannot be guaranteed. If you wish to make a change or cancel, please contact us within 2 hours of your purchase at hello@yalomaswim.com and include your order number.
What are the delivery times?
Orders are shipped within 2 to 4 business days (excluding weekends and public holidays). Delivery times vary depending on your country:
- 2 to 5 business days
- 3 to 7 business days
- 6 to 18 business days
Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times will be calculated at checkout. We use DHL exclusively for our international shipments, ensuring optimal tracking and delivery with signature required to avoid any loss or theft.
Are customs fees my responsibility?
Yes, customs fees (outside the EU) are the responsibility of the buyer.
Can I return an item?
Yes, you have 14 days after receipt to make a return. Items must be unworn, unwashed, undamaged, and unstained (no deodorant marks or perfume odors), with original tags attached, hygiene protectors still in place, and the protective pouch also returned. Without all these conditions met, Yaloma Swim reserves the right to refuse the refund.
Are I responsible for return shipping costs?
Yes, except in the case of an error on our part or a defective product by attaching a photo and video of the visible defect to our customer service: return@yalomaswim.com
Can I exchange a size?
Due to our small collection, the size you want to exchange may no longer be available upon return. Therefore, we will issue a refund upon receipt of the item if it meets the return conditions. You will then simply need to place a new order with the desired size/color. Contact our customer service via: return@yalomaswim.com
How to choose the right size?
Check out our size guide available on each product page. If you're unsure, write to us via Instagram @yaloma_swim or by email: hello@yalomaswim.com
How do I care for my Yaloma Swim swimsuit while on vacation?
- Always rinse your swimsuit by hand in fresh, cold water with a little Marseille soap after each swim in chlorinated or salty water, without rubbing or twisting to wring it out.
- Do not soak the swimsuit with detergents, do not twist, do not iron, do not dry clean, do not use bleach or any other chemical products.
- Dry your swimsuit in the open air and, above all, in the shade to best preserve its color.
How do I care for my Yaloma Swim swimsuit after vacation?
- Wash it in the machine at a maximum of 30°C on a delicate cycle, inside out and in a laundry bag, with a suitable detergent. Do not tumble dry.
- Let your swimsuit air dry, away from any direct heat source, before storing it in its organic cotton pouch.
And for light colors, how does it work?
- Our light-colored swimsuits are even more delicate to care for. Due to their hues, they may "retain" a few grains of sand in places. Rest assured, they are machine washable. However, avoid rolling around in the sand entirely if you want to preserve the longevity of the product.
- Our swimsuits are not guaranteed against snags or rubbing on rough surfaces, even though our fabric is the most durable on the market! Beware of rocks, pebbles, and excessive rubbing.
Where are your swimsuits made?
They are imagined and designed in France, and manufactured in Indonesia, in Bali, in certified local workshops, chosen for their know-how, their ethics, their reliability and their respectful working conditions.
Is your brand eco-responsible?
Yes, all our products are made from 80% recycled materials, as is all our packaging. At Yaloma Swim, we favor Italian carvico, known for its eco-responsibility and durability, its silky, comfortable finish, and its resistance to seawater and chlorine. Finally, we deliberately produce in small quantities to preserve the environment as much as possible.
What does female empowerment mean to you?
At Yaloma Swim, this means creating pieces designed to celebrate the strength and uniqueness of every woman—beyond the norm, with respect and confidence.
